Help: Device information
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DomainScan - Server monitoring
 
   

Device information is arranged in a number of pages as explained in the table below:

Overview
OverviewDevice overview
GraphsPing, processor and memory graphs
ManagementDevice statistics and additional information
Usage trackingBasic device tracking information. Details that are collected for all devices, which makes it possible to track device usage over time
DetailsDevice statistics and additional information
Organization
Task deadlineSet a deadline regarding the device
NotesUser-defined notes regarding the device
Audit
AuditAudit information
Monitors
MonitorsMonitors and responses that are assigned to this device
NotificationsNotifications from the device
Setup
SettingsConfigure login, device description and other options
MonitoringConfigure audit and monitor/response settings
AdvancedAdvanced settings

Menu up

Options

Detected usersLink to users that are detected on the device.
View event logThis option is enabled, if the event log for the device is present. The file will be launched by the default handler for files with a .csv extension (For instance Microsoft Excel™)
MergeMerge this device with another device. The current device is the merge ‘master’, which means that the device, that are to be chosen in the merge dialog, will be merged into the current device.

Note
The merge will not complete until the next scan cycle has completed.
DeleteDelete the device from the DomainScan database

Note
Once deleted, all information regarding the device is lost. If you wish to keep audit information about the device, consider marking the device as obsolete.
CloseCloses the information dialog

Tools

PingLaunches the Ping tool
Send messageLaunches the Send message tool
ShutdownLaunches the Shutdown tool
Wake-On-LANLaunches the Wake on lan tool
Monitor wizardLaunch the monitor wizard
Response wizardLaunch the response wizard
Remote desktopLaunches the Remote Desktop application (if installed on the computer)

Explore
NameUse the device name to connect to the admin share - for instance \\DeviceName\c$
IPv4Use the IPv4 address to connect to the admin share - for instance \\123.123.123.123\c$
IPv6Use the IPv6 address to connect to the admin share - for instance \\::123\c$

Note
This command may fail, unless your Operating System supports this operation

Device type
Device type
(More information)
When a new computer is detected on the network, DomainScan will automatically assign the most likely device type based upon what device features it detects.
However, one can manually reassign the device to any role.

Domain
Domain informationLaunch the domain information dialog to show further information about the domain that the current device is a member of
Change domainHere, one can assign a different domain to the device
Lock to domainIf set, then DomainScan will not chance the domain that is assigned to the device. Normally, this setting is off, and DomainScan will transfer devices to a new domain, if the device name is seen in a different domain, due to the fact that DomainScan sees the device name as the unique key that identifies a device

Stick
Locks the current dialog, so that information about other devices will be shown in a new information dialog

Overview up

Overview up

System

Here device type, current user, domain, operating system and error messages, if any, will be shown.

Hardware

Here, basic hardware information will be shown.

It is required that basic auditing is enabled in order for DomainScan to collect all information.
Furthermore, DomainScan will only be able to collect processor, memory and disc information from Windows based devices.

DomainScan also collect some basic peripherals, such as USB and floppy drive support.
The entire list of detectable peripherals is:

BatteryBattery device detected
FirewireFirewire (IEEE 1394) controller detected
FloppyFloppy drive controller detected
InfraredIR / Infrared adapter detected
PC CardPC Card (PCMCIA) controller detected
USBUSB controller detected

Information about installed security products are also collected:

AntivirusShown if an active antivirus product was detected.
AntispywareShown if an active antispyware product was detected.
FirewallShown if an active firewall product was detected.

Note
If the name and version of the product is detected as well, one can see the name in the status line, when the mouse is above the icon.

Tip
Click on the icon to open the user or domain information window.
Tip
Click on a text to copy the content into the clipboard.

Graphs up

If per-device logging is enabled, DomainScan Service will store certain information in graph files, which will be shown here.

DomainScan records information about:
  • Ping time
  • Processor load and frequency.
  • Memory load and capacity.
By default, each graph will display information from the last 14 days. In order to see all recorded information, right click on the graph and select Show.

Right click on the graph to copy specific values, the graph image or the entire list.
Management up
The purpose of this page is to help one perform managing tasks – that is, determine the value of the device, the time it was purchased and store guarantee and SLA information.


System Owner

Set the owner of the device. One can select any known user as the system owner.

Purchase

Purchase date: Date of purchase. By default, DomainScan will insert the day that the device was first found online. However, one can alter this as necessary.

Insert found date: Click on the text to manually insert the date where the device was first found by DomainScan.

Guarantee period: Here, one can specify the number of months in where the device is in guarantee. The default is 0, which means that the guarantee period is not set.

If a guarantee period has been set, then the warranty end-date will be shown to the right.

Note
For instance, if a device has been purchased January 1st 2009 and the guarantee period is 12 months, then DomainScan will state that warranty ends on January 1st 2010. That is, the first date outside the warranty period will be January 2nd 2010.

Value

Purchase value: Enter the price for the device here.

Yearly devaluation: A device devaluates over time, and with this option, one can specify how much this is per year with either a value or with a percentage. If any option is set and given, then the current value will be calculated, and shown to the right.

Note
The current value requires that the purchase date has been set.

Service

Customer number: If there is a specific supplier-specified number for the device, for instance, the number one must provide in case the device needs to be fixed then this field can be used to store the number.

SLA number: If the device is governed by a general service (level) agreement, then one can insert this number in this field.

SLA, end of service: Here, one can enter the date, where the SLA service ends.

Usage tracking up

In order to track device usage, DomainScan monitors some key information such as Operating System, service pack level, IP address, current user, installed memory, which can be used to create a typical usage pattern for the device.

DomainScan will store each change it detects, so that a usage timeline can be created. This tracking functionality is enabled for all devices and does not require additional license units.

In Filter one can select what time interval that are to be seen.

The earliest date that can be selected is the date when the device where first detected on the network.
Tip: Place the mouse above the date selector to see the date.

Differential mode
The list can be seen in two ways:

In the default view, all information is shown for each record, and information that has changed since the previous entry is marked with green text.

The other way is enabled, when the Differential option is selected. Here, only the earliest record is shown in full, and all newer entries will only show the changed between records.

Details up

This list shows additional information about the device.
For instance one can see the when the device were first detected by DomainScan, the absolute path for per-device files etc.

Organization up

Task deadline up

The task deadline can be used to help one remember a certain date, where one must perform an action on the device – for instance upgrade to a newer operating system.

Combined with the note functionality, this may assist the IT department in improving documentation and ease the general workflow between supporters.


Notes up

The note functionality can be used as one seems fit. However, the intended usage is to place notes about the devices, such as configuration details, service agreement details, repair details etc.
With this usage, one can use the note functionality as a general lightweight configuration management tool.

The note is stored as a standard RTF file on the server where DomainScan Service is running.
It is stored in the per-device folder for the particular device, and can therefore be opened by any person that has access to the server.
One can also store additional files in this folder, and by doing this, store information in a structured manner.

Note
It is required that per-device logging is enabled for this feature to work.

Audit up

Audit up


On this page, audit information is shown.

The amount of information depends on the setup for the particular device, but it may include information about:
Memory, processors, hardware units, disk partitions, installed programs, running services, network information and much more.

In Show since one can select what time interval that are to be seen.

The earliest date that can be selected is the date when the device where first detected on the network.
Tip: Place the mouse above the date selector to see the date.

Noticeable information that is collected by DomainScan

Virtual devices
DomainScan detects virtual devices and, if possible, it will try to detect the physical host server as well as the vendor of the virtualization software.
The physical host server may not be found immediately when a virtual server is detected. If this occurs, then the host server is most likely found in the following scan.

Multicore processor detection
DomainScan is capable of detecting multicore processors. If this is the case, then the processor line will be blue to indicate that the physical processor count is not the same as the logical processor count. However, DomainScan will still show information about each logical processor.

Installable memory detection
DomainScan is capable of retrieving information about the number of memory sockets in the device, and the maximum size of memory that can be inserted.

Monitors up

Monitors up

On this page one can select the Monitors and responses that are assigned to the device.

Domain assigned monitors cannot be removed and domain assigned monitors will cause that device assigned monitors will be removed.

Selection of monitors and responses

Monitors

Select monitors

Responses

Select responses

Responses that can be triggered by any monitor will automatically be executed if the trigger conditions are met by the event that is created by the monitor.

Responses that are set only to respond to approved monitors are prefixed with *.
To allow for a monitor to trigger the response, simply check the checkbox to the left of the monitor and press ok.
Once the monitor-response pairing is set, then the response will be triggered by the monitor if the trigger conditions are met.

Notifications up

If DomainScan creates notifications about the device, then these are shown here.

A notification may be that the device is offline or that an error occurred while scanning the device.

Setup up

Settings up

Connect as

If another username/password is to be used to connect to the device, then select the proper Security login.

The effective login will be written below the select box, and can be one of the following:

  • As defined by the device – the login name will be written.

  • As defined by the domain – the login name followed by (Domain) will be written

  • As defined by DomainScan – the login name followed by (Domain Service) will be written

  • As defined by Windows - 'Run as' will be written.
    This is the default security credentials that the DomainScan Service process is running with, and this login can be changed from within the Services control panel in Windows.


If SNMP require an alternative login (other than 'public'), then one can also specify a SNMP login.

Description

Normally this is automatically set by DomainScan.
On devices with SNMP data collection, description will contain the basic identification string that is returned by the SNMP interface.
If data is collected via the WMI interface, then it is the computer description value that is assigned.

To assign a description manually, then select Assign and type a suitable device description.

Options

Enable WMI: Uncheck this box to disable the use of the WMI interface on this device.

Note
The WMI interface is not enabled on network devices, as WMI is a Windows-only technology. Therefore, if a device is recognized as a network device by DomainScan, even though it is a WMI capable device, then it is necessary to reassign the device type manually.

Enable SNMP: Uncheck this box to disable the use of the SNMP interface on this device.

Note: If both the WMI and the SNMP interface is disabled, then DomainScan will only be able to monitor that the device is online or offline.

Notifications

If set, then DomainScan will check whether or not the device is online or offline.

If the condition is met, then a notification will be created and shown in the Notification list and the Notifications interface.

Note
By default, DomainScan will warn if servers are offline.

Ignore device

If checked, then DomainScan will ignore the device.
When the device is ignored, it will be listed as offline in the device list.Furthermore, monitors will triggers events on the device, if the monitors are set to create events if the device is offline.

Monitoring up

Device audit

Use domain settings
If this option is set, then this device will be audited according to the settings that are set by the domain.
If one needs a special audit setup for this device, uncheck the option, and it will be possible to alter the audit for this particular device.

Enable Audit
Uncheck this box to disable auditing on this device.

Select the amount of information that is collected on the device. When the device is created, settings from the domain are inherited, but this can be changed per device.

BasicInformation about the processor, network address, memory and disk devices. Information about the operating system is also included.

Note
Basic audit will automatically be enabled, if any other audit option has been selected
ServerCollect detailed information about CPUs, cache, memory, disk partitions and system devices
      Network adapterCollect information about network adapters
      SharesCollect information about shares (disk and printers)
Multimedia informationCollect information about the monitors, graphic adapters, mice, keyboards and device connectors
Service informationCollect information about the defined services, including kernel and stopped services
ProcessesCollect information about the running processes
Hotfix informationCollect information about hotfixes that are installed
Installed softwareCollect information about programs that are installed

Note:
This audit will gather information about all programs that are installed with Windows Installer. Therefore, it will not recognize all installed products. Furthermore, this operation is very time consuming (it may take minutes). Therefore, it is possible to disable the ability to gather information about installed programs in Advanced options.

Collecting information about installed programs may significantly slow the scanning process.
Also, this may not work on default installations on Windows Server 2003. It may be necessary to install the Windows Installer Provider(MSI provider) in order to be able to retrieve information about installed products.

Force audit in the next scan cycle
If checked, then a hardware audit will be performed by DomainScan Service at the next scan.
Note: Audit will automatically be performed in the next scan cycle, if the audit setup has changed.

Monitors and responses

Enable monitors: Uncheck this box to disable monitor support on the device.

    Inherit domain monitors: Uncheck this box to disable domain monitors

Enable responses: Uncheck this box to disable that responses can be triggered by events cretated by this device.

    Inherit domain responses: Uncheck this box to disable that domain assigned responses can be triggered.

Advanced up

Options

Include this device in every scan cycle
If this option is enabled, then DomainScan will force this device to be included in every scan cycle. This can be useful, if the device isn’t discovered by the Discovery service (for instance, if the device is a non-Windows device).

The downside of enabling this option is that the scan cycle period may be slightly longer.

Attempt to scan the device, even if the ping request fails
If this option is enabled, then DomainScan will try to monitor the devices even though it may be non-responding.

However this is generally not recommended as this may increase the scan time significantly, and even cause network problems on the host server.

Tracking
Don't log IP address changes
If checked, DomainScan Service will not log if the MAC address changes.
This is useful, if a server uses load-balancing with two or more network adapters, which may cause DomainScan to detect unnecessary changes because of the fact that the IP address may shift between adapters frequently.

Track CPU changes
When enabled, DomainScan will track changes to the CPU load, if the load since the last scan has changed more that 10%. By default, this option is not enabled.
Per-device settings
Enable graphs
If this option is set, then the ping response time is written after each scan, and the ping graph is automatically shown in the Statistics page.
Note: Global per-device logging must be enabled for this option to work.

Store events in a device specific file (events.csv)
If this option is set, then events, specific to this device, will be written to its own CSV file (in addition to the global event log).

The log file can be found in [Per-device folder]\Devices\[Device name].
Note: Global per-device logging must be enabled for this option to work.
Write Notifications to the event file
If this option is set, then notifications, specific to this device, will also be written to the device-specific event file.

Drive letter
Max drive letter
Specify the max drive number (i.e. a$, b$ ... z$) that are to be shown in the main device windows. The default is z$.

Detect the highest drive letter automatically
If enabled then DomainScan will try to identify the max drive number automatically. The identification occurs during audit.

Note
For this to work, it is required that server audit is enabled.
Obsolete

Auto obsolete
This setting can be used to automatically mark devices as obsolete if they haven’t appeared on the network for a number of days.

If Now is pressed, then DomainScan will automatically enter the number of days since the device were online the last time.

Note: The minimum period is 1 day, so it’s not possible to force an online device as being obsolete.


Note
If the device is obsolete, then DomainScan will not execute any monitors on the device, and hence not trigger any events or responses.



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